Our Commitment to Quality
At Piesweet, we take great pride in the quality and freshness of our baked goods. Every pie, tart, and dessert is prepared with care, using premium ingredients and artisanal techniques. We want you to be delighted with your purchase and enjoy it at its best.
Non-Returnable Products
Due to the perishable nature of our products, we cannot accept physical returns once your order has been delivered or picked up. However, if there is an issue with your order, please contact us within the timeframe outlined below so we can make it right.
Refund & Replacement Eligibility
We will offer a refund, store credit, or replacement in the following situations:
- Incorrect Item Received – If the product delivered does not match your order.
- Quality Concerns – If the product is damaged, spoiled, or does not meet our quality standards upon arrival.
- Order Error by Piesweet – If we have made a preparation or packaging mistake.
To qualify for a refund or replacement:
- Contact us within 24 hours of receiving your order.
- Provide clear photographs of the product and packaging.
- Include your order number and a description of the issue.
Situations Not Covered
We cannot issue refunds or replacements for:
- Change of mind or personal taste preference.
- Products not stored properly after delivery.
- Delays caused by incorrect delivery details provided by the customer.
- Minor variations in appearance that do not affect taste or quality (as our products are handmade).
How to Request a Refund or Replacement
- Email our customer service team within 24 hours of delivery.
- Provide your order details, photographs, and description of the problem.
- Our team will review your request within 1–2 business days and contact you with the next steps.
Refund Method
Approved refunds will be processed to your original payment method within 5–7 business days or issued as store credit, based on your preference. Replacements will be scheduled for the earliest available delivery date.
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